Order Processing Times

In stock items from our main collections are processed within 2 days of the order. Our Made to Order products are made to order and travel directly from Italy, therefore there is a wait time of between 10-14 days for all orders to arrive in the UK. 

This is our small contribution to reduce the huge amount of fashion waste each year. We only make what is needed, this also means your product is made for you. With patience and consideration we can all do our part to help minimise wasteful production.

If this does not suit and your order is urgent please email us contact@uashmamauk.com and we will assist with stock that is available for immediate delivery. We appreciate your understanding and support ♡

UK and Australia Shipping Times

Products are shipped via Royal Mail 48 hour tracked service. When your order ships, you will receive an email with tracking information and shipping details. Products shipped to Australia will be sent Royal Mail International Tracked. 

Shipping Costs

Domestic shipping to the UK & Northern Ireland is charged at a flat rate of £6. UK shipping is free on orders over £100.

International shipping to Australia is charged at $40 AUD on all orders. 

European Shipping

We are pleased to offer shipping to selected European destinations, including Czechia, Slovakia and Poland.

Shipping is £12, with free shipping on orders over £100.

Orders are sent using a tracked service. Delivery times typically range from 5–8 working days, depending on location. 

Orders shipped to the EU may be subject to local VAT and handling fees on delivery. These charges are set by local authorities and are the responsibility of the customer. As we ship from the UK, these charges are not included at checkout.

Please ensure all shipping details are entered correctly at checkout. We are unable to take responsibility for delays caused by incorrect information.

If you have any questions before placing an order, we are always happy to help.

Returns, Exchanges & Cancellations

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@uashmamauk.com. Please note that returns will need to be sent to the following address: Uashmama UK, PO Box 78250, London SE9 9GU.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@uashmamauk.com

For further details please see our return policy.